Hospital Policies

Appointments

Our appointment book is computerized which allows us to efficiently make appointments for you and your pet. Our receptionists and team will attempt to accommodate all requests to the best of our ability. Emergencies are accepted anytime our clinic is open. If you feel you have an emergency with your pet, please call us or come to the hospital immediately. If possible it is best to call before coming in so that a staff member can advise you on your particular emergency.

Emergency & Urgent Care

We have after hour emergency service 7 days a week with an on call veterinarian. Usually an emergency team consists of at least one veterinarian and several technicians working together to save a pet's life. Emergencies can be things such as rat poisoning, hit by car, and chocolate ingestion. If you ever feel that your pet needs emergency treatment, do not hesitate to call or come in immediately. If possible, it is best to call before coming in so that a team member can advise you on your particular emergency.

We are also available for urgent care when the condition is not life-threatening, but you feel your pet needs to be seen before you are able to get an appointment. Our veterinarians will work to "squeeze" you in between scheduled appointments. When you arrive, our receptionists will be able to give you an estimate on how long you may have to wait in order to be seen.

Types of Pets Seen

At Grand Valley Animal Clinic, we can care for many types of pets:

• Dogs
• Cats
• Rabbits
• Guinea Pigs
• Hamsters
• Rats
• Birds
• Ferrets

Payments

Grand Valley Animal Clinic accepts payment via cash, MasterCard, Visa, or American Express. So that we can continue to provide you high quality service utilizing the best medical technologies, we request that payment be made at the time services are rendered.

We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges.